Reference

gilahoki Privacy Policy For Your Account

gilahoki Privacy Policy sets out what we collect when you open an account, sign in from a mobile device, or use DANA and QRIS at the cashier.

Account dataDevice choicesWallet recordsPolicy requests
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HELP WITH PRIVACY

Three Ways To Ask About Your Data

A clear request path helps when you want to understand a record or correct an account detail.

Account data request Ask us to explain the personal details connected with your account, including contact data…
Wallet record question If a DANA, OVO, GoPay or QRIS reference appears unfamiliar, send the date, amount…
Correction request Tell us which account field needs changing and why it is inaccurate.
DATA HANDLING

Six Privacy Controls Behind Your Login

Privacy work continues after the account form is complete. We separate operational records from the details needed to answer a support question, restrict account actions during an identity check, and keep access…

Account details

We collect the details needed to create and maintain your account, including contact information and verification data. We use those fields to identify the correct account, support sign-in and connect a cashier reference without asking for unrelated personal material.

Payment references

A wallet or bank flow can create a reference, status and timestamp linked to your account. We use these records to reconcile DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity, while your wallet PIN remains with the payment provider.

Cookie choices

Cookies can keep a session active and remember choices made during account access. Your browser can block or clear them, although doing so may require another login or remove saved preferences. We do not describe a cookie as a payment credential.

Device signals

We may record device type, browser version, language and security signals when you sign in. These details help us spot unusual sessions and diagnose a mobile path from login to the lobby; they are not permission to inspect unrelated files.

Retention checks

We retain records only for as long as needed for account operation, dispute handling, security review or legal duties. A payment reference may therefore remain after a session ends, while a correction or deletion request is assessed against those continuing needs.

Change requests

You can ask what personal data we hold, request a correction, or question a processing purpose through support. Include your registered contact and a clear request. We verify account ownership first and explain the outcome where local law permits.

Privacy Policy Answers For Indonesian Accounts

These Privacy Policy answers focus on the account actions you are most likely to search for before opening an account. They cover wallet references, mobile sessions, cookies, correction requests and access conditions, with practical wording for Indonesia. If your question is not listed, use the privacy support route and include only the details needed to locate your account.

The gilahoki Privacy Policy covers account details, verification records, device signals, cookies, support messages and payment references. It explains why we use them for account operation, security, reconciliation and legal duties. Access or eligibility depends on local law, and wallet providers keep their own privacy terms.

Phone verification helps us connect you with the correct account before access or a sensitive account change. It can also reduce mistaken disclosure when you ask about a DANA, OVO, GoPay or QRIS reference. We use the check for account protection, not as permission to access your phone contents.

No. Our Privacy Policy distinguishes a payment reference, status and timestamp from your wallet credentials. When you use DANA, OVO, GoPay or QRIS, we may need the transaction reference to reconcile the account record, while your PIN and wallet login remain with that payment provider.

Send a clear request through the account-help route, using your registered contact details and naming the record you want to see or correct. We verify account ownership before responding. The available action and timing can depend on local law, security checks and required retention.

Yes. The gilahoki Privacy Policy applies when you sign in from a phone or tablet and use the mobile path to the lobby. We may record device and browser signals for session security. Clearing cookies can end the session, while unrelated files remain outside that access.

We keep account and activity records for the period needed to operate the account, answer disputes, protect sessions and meet legal duties. A payment reference may remain after a cashier action closes. We assess deletion or restriction requests against those practical and legal requirements.

Yes. Ask through the privacy support route and include your registered account contact, request type and any relevant reference. We can explain how the request is handled and what verification is needed. Where local law permits, we also explain any reason a request cannot be completed.

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